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Services at JIMMY are strictly by appointment only.
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Same day repair/diagnosis is not provided.
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You will be informed with the diagnosis result and quote within 3 to 5 working days.
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Repairing process will takes around 3-5 working days. If the spare part is not available in stock, we will need to order from the factory. Hence, repairing process may takes longer.
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When the appliance is ready for collection, you will need to collect it back within 2 weeks from notice date. Otherwise, the item will be disposed. You may inform us in advance if you have your own personal reasons. Exception may be granted (subject to approval).
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You will need to perform a general clean up of your appliance before handing over to us. You may be charge a cleaning fee if your appliance is in dirty condition.
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JIMMY Singapore owns the right to reject the appliance if your appliance is in dirty condition that may compromise our engineer's ability to assess, repair and/or service.
